Call Center Assistant

Location Name: 
Yangon, Myanmar
Closing Date: 
Open until filled

Context

 

Building Markets is an award-winning non-profit organization that creates jobs and encourages economic growth in crisis-affected economies by connecting competitive local small and medium-sized enterprises (SMEs) to new opportunities. Through its approach, the organization has built a network of more than 26,000 verified SMEs, assisted them in winning over $1.3 billion in contracts, and helped create over 70,000 jobs in Afghanistan, Haiti, Liberia, Mozambique, Myanmar, and Timor-Leste. Building Markets is headquartered in New York City. For more information, visit www.buildingmarkets.org.

Building Markets is operating in Yangon since 2012 and has already profiled more than 3,500 businesses in Myanmar, helping hundreds of local SMEs to find new clients and get new contracts. We are seeking resourceful and motivated staffs, interested in private sector development, to participate to our program over the next 12 months.

In 2018, with funding from Coca-Cola Foundation, Building Markets doubled-down on the waste management and recycling sector, which presents a serious environmental problem as well as an economic opportunity for Myanmar. Since launch, the program has generated indirect and direct outcomes for 137 SMEs including enhancing business practices, increasing the amount of recyclable items collected, diverting recyclable material from landfills, enabling access to markets, improving health and safety conditions, and engaging communities to become stakeholders in the reduction of waste. 

Following the successful completion of the first phase of this program, Building Markets is currently focused on expanding its work to new sectors, locations and services, all with a view to reduce waste, keep recyclable material out of landfills, while supporting the businesses and entrepreneurs who make that happen. 

We are growing our small team, and are hiring for several new positions that will help us achieve some ambitious goals. If you are passionate about supporting small businesses, care about the planet and are hungry to join a close-knit team who enjoy working together to tackle some pretty big problems, this is the job for you!

Job Summary

The Call Center Assistant is responsible for establishing, developing and sustaining good relationships with local SMEs, and therefore contributes significantly to the dynamic and success of the program. The individual would be closely associated in the preparation or execution of certain operational tasks related to Business Verification, Matchmaking, Training, etc. The Call Center Assistant will engage business owners/managers by telephone to arrange face-to-face interviews, to conduct follow-up interviews and to conduct periodic surveys.

Responsibilities and Duties

Tasks for this position include, but are not limited to the following:

  • Be the personal contact for local SMEs, and guarantee a fluid and fruitful
  • relationship between Building Markets and the local businesses involved with the project, by coordinating information sharing and responding to inquiries; 
  • Request and schedule interviews with local businesses, as well as conduct periodic surveys over the phone, as requested; and 
  • Support training team by identifying and conducting outreach to prospective participants. 

Reporting Lines

This position reports to the Business Operations Manager

Qualifications and Education

  • Interest in environment protection and sustainable development
  • Knowledge of the waste and recycling sector in Myanmar or customer service would be a plus
  • Entrepreneurial and resourceful attitude
  • Bachelor’s degree in business administration or equivalent is a plus
  • Good English skills both written and oral
  • Proven ability to work with MS Word, MS Excel, and G Suite
  • Good interpersonal skills
  • Strong organizational skills and attention to detail

Location

Yangon, Myanmar (Positions to be fulfilled in Yangon, with possible travels to other project locations)

Duration

12 months, with the possibility for extension depending on performance and funding. Starting immediately. 

Compensation

Competitive salary, commensurate with experience.  

Applications

If you meet these qualifications, please send the following, attached in an email to myanmar@buildingmarkets.org with the subject line “Call Center Assistant-Myanmar”:

1. A letter of application, under your own authorship;

2. A complete resume/CV;

3. Include (3) three names of professional references with email and contact phone numbers. 

DO NOT SEND copies of diplomas or certificates, or other documents other than the above.

DO NOT SEND any documents in .jpg, .gif, or any other file formats other than the above.

DO NOT SUBMIT your application in person or otherwise contact Building Markets unless you receive an email response. Only short-listed candidates will be contacted for further evaluation, which may include an in-person testing session and at least one in-person interview.

Only short-listed applicants will be contacted and interviewed, as we receive applications, and until the positions are fulfilled.

Submissions not fitting the above criteria will not be considered.