Operations Manager

Location Name: 
Istanbul, Turkey
Closing Date: 
August 23, 2019


Istanbul, Turkey


Full-time Position, 12-month Contract


Founded in 2004, Building Markets is an award-winning nonprofit that creates jobs and encourages economic growth in crisis-affected countries by connecting competitive local small and medium-sized enterprises (SMEs) to supply chains and investment. Through this approach, the organization has built a network of more than 24,000 verified SMEs, assisted them in winning over $1.3 billion in contracts, and helped create over 70,000 jobs in countries like Afghanistan, Haiti, Timor-Leste, and Liberia. Building Markets is headquartered in New York City and currently operates programs in Jordan, Myanmar and Turkey. For more information, please visit www.buildingmarkets.org and https://entrepreneurs.buildingmarkets.org.

Job Summary

The Operations Manager is responsible for implementing actions and policies related to the administration, finance, human resources, and logistical needs of Building Markets in Turkey. The ideal candidate is highly motivated to enable team success by improving processes and policies in support of program and organizational goals. This includes ensuring Building Markets’ and its partners are compliant with local laws and regulations as well as donor and organizational compliance. 


The Operations Manager is an excellent communicator, detail oriented, and has the ability to multi-task and manage competing deadlines. Reports to the Director of Finance and Administration.

Responsibilities and Duties


  • Manage daily accounting and finance functions, including the timely recording of transactions, cash management, banking, payroll and accounts receivable and payable;

  • Complete standard monthly accounting submissions and routine reporting, including careful review of all financial transactions to identify errors and discrepancies;

  • Provide financial approval as per the matrix of delegated authority;

  • Evaluate and report any instances of fraud, corruption or other misuse of funds;

  • As necessary, manage organization and staff tax payments as well as communications with the local tax departments as directed by the Director of Finance and Administration.



  • Manage procurement processes in line with Building Markets’ procurement policy, including preparing the necessary documentation to include planning, evaluation, selection, and communication with suppliers;

  • Regularly perform internal checks, reviews, and informal audits to ensure compliance with donor and organizational policies;

  • Maintain and monitor asset registry;

  • Provide regular training to staff on HR and finance related procedures and compliance as guided by the Director of Finance and Administration;

  • Ensure provision of office supplies.



  • Coordinate domestic staff travel requests;

  • Manage logistics for visiting staff;

  • Serve as logistical liaison for staff on deployment;

  • Ensure maintenance of property and assets (leases, rent and utilities, maintenance, repair).


Human Resources

  • Keep track of staffing and recruitment requirements, including evaluation, documentation, and compliance (visas, work permits) through the contract stage;

  • Screen candidate against specific duties and skillset; 

  • Provide induction on benefits, travel protocol, office equipment, leased property, physical and moveable assets and communications for all new staff and do retraining as required;

  • Maintain recruitment and personnel files of all staff (including but not limited to contracts, timesheets, leave records).


Workflows and Best Practices

  • Sync and harmonize office operational systems to reduce waste, enhance efficiency, and simplify approval processes while ensuring complete donor-to-host compliance;

  • With Director of Finance and Administration, formulate and implement departmental and organizational policies and Standard Operating Procedures that maximize output;

  • Ensure digital workflows provide documentation and filing compliant with host government and donor regulations;

  • Monitor adherence to rules, regulations, and procedures.


Monitoring and Evaluation

  • With the Research Manager, maintain activity and output tracker in SmartSheet for Building Markets’ projects in Turkey; 

  • Link existing systems, including any ERP-functioning processes, with M&E tracker to ensure real-time project insights.

Reporting Lines

Reports to: Director of Finance and Administration

Required Qualifications 

  • Extensive experience in operations, business management, administration and/or finance in Turkey;

  • Familiarity with the Turkish regulatory environment; 

  • Fluency in English and Turkish (written and spoken);

  • Experience working with virtual field teams;

  • Highly organized, multi-tasker that can meet critical deadlines while maintaining accuracy and quality;

  • Proven ability to identify operational bottlenecks and implement solutions that enable a smooth operating environment for Building Markets’ team and its partners; 

  • Strong interpersonal skills with the capacity to effectively and clearly communicate (orally and in writing) with a wide range of actors.



  • Experience working in the private sector in Turkey or a similar context;

  • Demonstrated anti-fraud competencies;

  • Experience negotiating value for money with suppliers;

  • Experience with SmartSheet and Quickbooks Online;

  • Demonstrated understanding of procurement quality assurance.


  • Possible travel in-country


  • Salary commensurate with experience


Interested candidates are invited to send a CV/Resume, cover letter, and three professional references by email to vacancies@buildingmarkets.org not later than August 23, 2019.  The subject line must read “Operations Manager - Turkey”.