Request For Quotations: SME Consultancy Services to Turkish and Refugee-owned (predominantly Syrian) SMEs in Turkey

Location Name: 
Istanbul, Turkey
Closing Date: 
26 June 2019

Request for Quotation (RFQ) No.:


Issuance Date:

20 June 2019

Closing Date:

26 June 2019

Closing Time:

23:59 Turkey Time

Method of RFQ Submission:

Submit via email to:


Subject Line:

Price quote for BM-TR-19-2-006

Preferred currency of quotation:

United States Dollars (USD)

Tax on Price Quotation:

Must be inclusive of VAT and other applicable indirect taxes

Conditions for Release of Payment:

Services as per contract deliverables

Period of Validity of Quotes starting on the Submission Date:

60 Days

Evaluation Criteria:

  • Price [30%]
  • Technical proposal [70%]
  • Arabic/Turkish/English-speaking (at least two languages) consultants with SME consultancy experience and familiarity with various business cultures (preferably Syrian) [25%]
  • Extensive experience with tender applications and SME management and business development best practices [20%]
  • Provision of acceptable timeline [15%]
  • References [10%]


Who We Are

Building Markets is an award-winning non-profit organization that creates jobs and encourages economic growth by finding, building and connecting competitive local small and medium-sized enterprises (SMEs) to supply chains, investment, and growth opportunities. We have built a network of more than 24,000 verified SMEs and organizations, assisted them in winning over $1.3 billion in contracts, and helped create over 70,000 jobs in some of the world’s most challenging environments. Building Markets is headquartered in New York City. For more information visit


In Turkey, Building Markets has partnered with Habitat Association and Human Development Foundation (INGEV) to expand the delivery of services to refugee-owned businesses as well as local Turkish businesses working with them.

Building Markets’ approach is three-pronged and includes training, mentorship, and matchmaking opportunities, enabling targeted entrepreneurs in Turkey to increase their commercial knowledge and help them access new contracts and investment and contribute to the local economy.

Scope of Work

 Other details include:

  • SME consultancy services should be delivered to SMEs identified in 2 project cities - Mersin and Gaziantep - in the following languages: Turkish, English and/or Arabic.
  • The Supplier is expected to assign consultants to sites in Gaziantep and Mersin (locations to be defined by Building Markets). The consultants are expected to conduct 4-5 sessions with SMEs each day, completing a minimum of 20 sessions each week.
  • Consultancy service will be provided in Mersin and Gaziantep on a weekly alternating basis (first week in Mersin, second week in Gaziantep, third week in Mersin and fourth week in Gaziantep). This schedule will enable consultee SMEs to prepare for tender applications following initial consulting session and review progress with the consultant the following week.
  • Consulting services are expected to be on an appointment basis or spontaneous where possible.
  • Each consulting session is scheduled to last up to 90 minutes, but must deliver a minimum of 60 minutes unless otherwise agreed with the Building Markets representative.    
  • Consultancy areas and KPI’s will focus on tender application support for SMEs. This will include but may not be limited to: reviewing the SME’s capacity development needs for successfully bidding on tenders; guiding the SMEs on exemplary templates for tender proposals; reviewing and providing feedback on previously submitted tender applications; and completing a current tender application.  2 tender applications completed and submitted per each SME served during the consultancy period are targeted; 1 tender application per SME is required.
  • Consultancy services are aimed to kick-off in July 2019, with all services including impact assessment completing by the end of August 2019.

To successfully operationalize support for SME owners/senior managers selected to receive services under the auspices of the “Business Mentors for Cohesion” project, SME consultancy activities consist of the following components:

  • Identification of consultants with Turkish, English and/or Arabic language skills and extensive SME consultancy experience, based on agreed minimum qualifications and experience. Final Consultant selections are to be approved by Building Markets.
  • Final selection of counselee SMEs, based on approved metrics and classification, in coordination with Building Markets.
  • Planning and organizing of consultancy sessions, including scheduling, logistics, and administration.
  • Monitoring, evaluating and learning from consultancy sessions, capturing shortcomings to refine further sessions, and reporting outcomes and progress to Building Markets weekly, according to the process approved by Building Markets:

○      The Supplier will provide one SME Assessment Report upon completion of each consulting week to present the list of SMEs that received consultancy services, their needs and questions, how consultancy services helped them in these areas, and a collaborative roadmap for next steps of SMEs, including areas of additional capacity development needs identified during the consultancy services. The report is expected to be provided within one week of the completion of Consultancy services in each city.

○      The SME consultants and other Supplier representatives, as needed, will attend a working group meeting (on-site or remotely) with BM team members and SME representatives following each consultancy week. 

○      All reports and assessments will be delivered to Building Markets in English. 

  • Delivering an impact assessment at the end of the consultancy engagement, according to the criteria determined and methodology approved by Building Markets. This will include the Supplier following up with counselee SMEs to find out the impact of their services within 3 weeks after the service is delivered, and providing to Building Markets two Impact Reports in total for two cities, Mersin and Gaziantep.


 I.        Delivery Schedule

The following payments will be processed within 30 days upon the successful completion and acceptance of each milestone by Building Markets:


Approximate Due Date


1. Contract signed

June 2019


2. Contractor submits Consultancy Service plan and details of assigned Consultants

First week of July 2019


3. Building Markets comments

Response within 2 days


4. Contractor/BM finalizes Consultancy Service Plan, including SMEs that will receive services  

First week of July 2019


5.  Consultancy Service Delivery Begins

Second week of July 2019


7. Mid-term payment following continued successful consultancy service delivery

First week of August 2019


8. Completed and Delivered Consultancy Service - documentation and completion conditions to be confirmed

End of August 2019


9. Final submission and approval of required documents, reports and assessments - to be confirmed and detailed within the contract


End of August 2019



Weekly check-in calls will be held unless otherwise indicated.

Above Milestone Due dates and payment schedule are subject to change and will be further specified at the time of contracting and as the service is provided.

In the event of delays or revised timelines, revised deadlines will be accepted following written acknowledgement from both parties. Further details on schedules, payments, and force majeure will be made available in the final contract.


  II.        Selection Criteria

The ideal supplier on this project is an agency or individual responsive to our specific needs, providing bespoke solutions rather than reconfigured templates. A well-established portfolio and list of customer references will aid the selection process.

Note that while Building Markets prefers to work with a single supplier, the organization also reserves the right to divide this tender and work with multiple service providers based on comparative advantage and past performance. Potential suppliers are encouraged to highlight areas of relative expertise when submitting their offers.

Prospective suppliers will be evaluated according to the following criteria:

Assessment criteria


Technical Score - 70%


Arabic/Turkish/English-speaking consultants (at least two languages) with SME consultancy experience and familiarity with various business cultures (preferably Syrian)

25 points

Extensive experience with tender applications and SME management and business development best practices

20 points

Provision of acceptable timeline

15 points


10 points

Financial Score - 30%


Price - will be levelled on receipt of quotations

30 points

Please note, only bids exceeding a Technical Score of 50 will be considered for financial evaluation.


III.        Terms and Conditions

General Terms and Conditions

Building Markets will review all quotes and score them based on the above criteria. Preferred and backup suppliers will be selected, after which a contract will be signed between the two parties. A Firm Fixed Price (FFP) contract will be awarded as a result of this RFQ. Under a FFP contract, the supplier agrees to deliver the product(s) and services(s) called for at the negotiated firm fixed price. The FFP contract will thus not be adjusted on the basis of the supplier’s actual costs incurred in performing the contract, which means that the supplier assumes all cost risk of contract performance.

Building Markets is not bound to accept any quotation, nor award a contract/ Purchase Order, nor be responsible for any costs associated with the preparation and submission of a quotation, regardless of the conduct or outcomes of the selection process.

Building Markets reserves the right to accept or reject any Proposal, to render any or all Proposals as non-responsive, and to annul the solicitation process and reject all Proposals at any time prior to award of contract, without thereby incurring any liability to the affected supplier, or any obligation to inform the affected supplier(s) of the grounds for Building Markets’ action. Building Markets shall neither be obliged to award the contract to the lowest price offer.

Conflict of Interest

Building Markets takes special care to comply with transparency, accountability and generally applied work ethics within all domestic and donor regulations, and international laws applicable to the countries where it operates.

Any attempts or suspicion of misconduct to influence the integrity of the procurement process, whether by Building Markets personnel or outside suppliers, will fully be investigated. By submitting your price quotation, you accept to immediately declare any potential conflict of interest, even if cursory or unintentional, upon becoming aware of such for immediate internal review by the organization. Failure to declare such conflicts of interest, even if accidental, may result in litigation.

Non-disclosure Agreement and International Compliance

By submitting your price quotation, you agree that in the event of being selected to undertake this project, any team members involved in the development of said project are willing to sign a non-disclosure agreement to maintain confidentiality of data involved in website population.

You also agree to sign anti-terrorism and anti-fraud declaration forms, and have your name searched against an international database conducting terrorism background checks. There is no additional burden to you as a supplier; only consent is required.

IV.        Submission Instructions

Prospective suppliers must submit the following documents to expedite the review process: 

  • Your Proposal, including:
    • Technical component specifically addressing the requirements listed under “I. Scope of Work”
    • Detailed timeline and schedule of work, taking into account the milestones under “II. Delivery and Payment Schedule”
    • Earliest available start date to commence work;
    • Price quote in United States Dollars (USD), inclusive of VAT and applicable indirect taxes;
    • NOTE - The technical proposal, timeline and quote should be maximum 5 pages in length.
    • Please note all costs (travel, transportation, insurance, accommodation, food, incidentals, supplies, translation) are borne by the Supplier and should be considered within quotations accordingly. 
    • Duly completed budget template. Consultant transportation, accommodation, per diem, travel insurance, translation, supplies, and any other related operational costs to deliver services as per the scope of this request are to be borne by the Supplier;
    • Portfolio of previous similar work;
    • Minimum one past client reference and written consent to contract them. The reference should include the Client’s name, Organization, contact information (phone and email) and a brief description of the services provided to the Client.

Please send your quote, in English, to with the subject line “Price quote for BM-TR-19-2-006 SME Consultancy Services” no later than 26 June 2019 (23:59 Turkey time).